With an intent to bolster the growth of the Students and to familiarise them with the importance of Quality Management, Uttaranchal Institute of Management (UIM), Uttaranchal University, organised an online international webinar on the topic “Strategic Quality Management” on 21 November 2022. This program was an endeavour to deeply enrich the knowledge of all participants and provide them with learning insights on quality management with specific reference to the Service industry.
Prof (Dr) Macario G Gayeta, Graduate School Professor, Business Administration, Philippine Christian University, Philippines was present as the Keynote Speaker on the occasion while the Director of UIM, Prof (Dr) Pradeep Suri was among the other distinguished guests. Dr Suri addressed the gathering and welcomed the eminent keynote speaker of the day. He stated that Quality is important for all organisations including the service sector. He reiterated the benefit the students will acquire from the immense and versatile knowledge domain and experience of Prof Gayeta.
The Speaker Prof Gayeta imparted knowledge to the students and focused on various key points during the session which are as follows:
- the importance of quality management in the globalized era today
- Discussing the Philippines in particular, he spoke about the focus on the establishment of a Medium-term development plan for contribution to economic poverty alleviation, and infrastructure development and the shift towards environment-friendly tourism for enhanced sustainability.
- how quality management plays a significant role in decisions being taken in the service industry.
At last vote of thanks to all the eminent resource persons, dignitaries, technical and supportive team and participants was proposed by Dr Tilottama Singh, HoD, Management highlighting the role of building resilient business models through SQM factors shared by the speaker. Around 100 participants attended the Webinar with full zeal and enthusiasm. The entire session was detailed and anchored by Dr Deepti Sharma, Associate Professor, UIM.
